Full-blown Service Library for Customer- and Resource Facing Services as well as enabling resources

Service Library at its best including all service specifications and enabling logical and physical resources. New services are composed by reusing others. Magyar Telekom, 2015.

Elevating post-project offline service documentation to structured service architecture planning is the greatest value to us. The details of service architectures are shared to everyone on an informative manner. Graphical overviews of complex services or Excel lists of components touched by a project, document generation – all from the same trusted source.

Tamás Nacsák

Chief Service Architect, Magyar Telekom

Having a central and trusted source of service related information is the only way to establish a 360° view of corporate services.

János Nederman

Service Development Senior Manager, Magyar Telekom

The Challenge

In one of the fastest developing industries, the traditional concept of “product” has become obsolete. Today’s products are rather integrated and creative sets of services, which are created with the speed of light. Magyar Telekom assembles these from existing as well as new customer and resource facing encapsulated service-bites. The company needed a service library to consciously manage services and plan new solutions built from these.

The Solution

The SAMU tool has provided a flexible yet structured repository of all existing and planned services. Services are further broken down into logical and physical resources. New business demands are satisfied and products created by combining services. The service library is open to colleagues, and also serves as a communications engine of available resources within the company.

UPDATE: SAMU has been integrated to Magyar Telekom’s HP Service Manager application to supply united service information for IT operations. From now on operations people can also visualize service trees with a click of a button. Read more.

Customer & Resource Facing Service Specifications

Service Architecture Designs

Collaborating departments

True SOA, faster product delivery

Common enterprise service library

Services are catalogued, classified and are handled in within their enterprise architectural context. This knowledge is shared and built upon in the entire company.

Recycled services

Service orientation is not a dream anymore – new products are brought to market a lot faster by composing IT solutions from available services.

Increased cooperation

Planning happens jointly and immediately in a structured manner – scope and purpose of developments become clear to everyone.

The open service library is breaking traditional barriers raised by missing or unstructured information and it offers true service-focused operation with an E2E view. Integrated logical network designing, building a complete application catalogue (aka logical resources catalogue covering internal IT services too) and integration to the enterprise product catalogue are made feasible – in fact they are being implemented. It also makes responsibilities nice and clean, thus opening even more opportunities, such as software license management and catalogue-based controlled change management process.

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