Service trees of CMDB can now be browsed visually in SAMU
Configuration items and relationships maintained by the IT operations team in the HP Service Manager can now be browsed and analyzed visually thanks to SAMU. On the other hand service definitions are synched back from SAMU to HP Service Manager. Magyar Telekom, 2015.
IT people either smile or grind their teeth upon hearing about CMDBs. A great amount of money is burned every year to maintain them. CMDBs are great if data is reliable and visible to people. Making the knowledge accumulated in the CMDB more accessible and appealing to ordinary users is what Telekom looked for.
One of SAMU’s prime capabilities is to visualize a large amount of data in a nice and engaging manner. Therefore we put it in action by fetching daily exports from the CMDB and visualizing physical resources and their relationships to logical layers and services. Users may use SAMU as a graphical layer of the existing CMDB to understand service trees, perform analysis and find the root causes of issues. What’s more, we used the same repository as the Service Delivery department has built.
Service trees have become visible in the forest
The IT operations team can browse the content of the CMDB visually in the logic of the CMDB. The welcome screen also contains shortcuts to impact analysis reports for incident management and change planning.
Common enterprise service libraryService planning is done in SAMU by the composition of available service specifications. Physical resources are synched from CMDB and linked to logical resources and services.
Clear visibilityService trees can be graphically browsed allowing better change assessment, quick reaction to issues and more effective communication to other departments.
Improved data quality in CMDBVisual dependency tree reports are quickly available on any service, which makes the discovery of inconsistencies easy.
Increased value of CMDBA flexible visual layer makes dependencies visible, resulting in better every-day and strategic decisions.
Support everyday decisions
Impact analysis of planned work
Planning (server virtualization, consolidation, data center consolidation, in-/outsourcing)